Newer door lighter-cable hardware
Newer doors here tend to run galvanized aircraft cable on a fixed drum, sized to a lighter door panel - which is good news in one way and bad in another.
Cumings, Katy
Cumings sits 14 miles out from Katy, and most homes here went up around 2014 - newer cable drums and thinner lift cable than older Katy stock. Here's how a call runs.

Booking
Cumings is 14 miles from our Katy base, which is farther than most of the areas we run - Firethorne at 3 miles or Cinco Ranch West at 5 miles are quick hops by comparison.
That distance doesn't change what we charge you, but it does mean we ask more up front on the phone: which side of the door the cable let go on, whether the door is stuck open or shut, and whether you can see the drum at the top of the track.
The more you can tell us before the truck leaves, the less guessing once we're there. We'd rather spend ten extra minutes on the phone than show up fourteen miles out with the wrong spool of cable in the truck.
With only 598 households in Cumings, we're not running back and forth here every week the way we might in a denser area, so a clear description of the fault matters more than usual. If the cable has frayed but not snapped, say so - that's a different job than a cable that's already come off the drum and jammed the door crooked in the track.
Our process
Most houses in Cumings were built around 2014, which puts them well past the torsion-spring-and-extension-cable combinations you still see on older Katy-area stock from the 1980s and 90s.
Newer doors here tend to run galvanized aircraft cable on a fixed drum, sized to a lighter door panel - which is good news in one way and bad in another.
Good, because the hardware is standardized and parts aren't hard to source. Bad, because the smaller-gauge cable on lighter drums can fray faster if a roller starts binding in the track and puts uneven tension on one side.
We unwind what's left of the old cable, check the drum for a burred edge or a chipped flange (a common cause of repeat failures on newer cable, not just an old-house problem), and replace with matched cable - matching stock spec, not just whatever spool is on the truck. If the drum itself is damaged, we replace it rather than run new cable over a bad edge, because that just buys the same failure again in six months.
DIY or pro
A snapped cable on a garage door under tension is not a weekend project. The door is heavy, the spring holding it is still loaded, and a cable that's already failed on one side means the other side is carrying weight it wasn't built for.
If you're looking at a door that's stuck halfway, hanging crooked, or dropped shut with a bang, leave it alone until someone can get eyes on the drum and the spring together.
What you can safely do: unplug or disconnect the opener so it doesn't keep trying to drive a door with a broken cable, and keep the car and anyone else clear of the door until it's fixed.
Don't try to manually force the door up on a broken cable - that's how a door comes off the track entirely, which turns a cable job into a track and panel job.
Pricing
We don't have a published price list for cable repair specific to Cumings, and we're not going to guess a number here just to fill the section. What the job costs depends on whether it's one cable or both, whether the drum is damaged, and whether the spring took any damage when the cable let go. Ask for a number on the phone once we know what we're looking at - we'd rather quote accurately after hearing the details than post a range that doesn't match your door.
Job timing
Once the truck is on-site, a straightforward single-cable replacement on a residential door doesn't take long - most of the job is in diagnosing the drum and spring, not threading the new cable.
Add time if both cables need replacing, if the drum is chewed up, or if the door came off the track when the first cable snapped.
We won't rush a spring check to save fifteen minutes; a cable job that ignores a stressed spring is a callback waiting to happen.
On the truck
We carry cable in a few common gauges and drum sizes to match both the newer, lighter hardware you see on 2014-and-later builds like most of Cumings and the older spring-and-cable setups still common closer into Katy. What we don't always carry is an exact match for a less common opener bracket or a specialty door panel - if your door is a custom or high-end model, there's a chance we need to order a part rather than pull it straight off the truck. We'll tell you on-site if that's the case rather than make you wait to find out.
Questions
Distance affects how far out the truck has to run, not the labor or parts cost of the repair itself. We quote the job the same way whether it's 3 miles out or 14.
Often yes. Newer construction here tends to run lighter-gauge cable on fixed drums, sized for lighter door panels, versus some of the heavier setups still common on 1980s and 90s Katy-area stock.
If the door is stuck shut, no way through. If it's stuck open, get the car out and then leave the door alone - a broken cable means the spring side is carrying weight it shouldn't, and moving the door manually risks it coming off the track.
Not always. If the drum is damaged or the door has come off the track, the job takes longer than a straight cable swap, and we'll tell you that once we've seen it, not before.
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Katy Garage Door Pros repairs and installs garage doors, springs and openers in Katy, TX and the surrounding area.