Cinco Ranch's housing sits at 1997, roughly the middle of the broader 1976-2014 build window across the service area Katy Garage Door Pros covers, and that middle position is exactly where maintenance calls get missed. Houses built in the 2000s and later are still young enough that owners haven't thought about spring fatigue yet. Houses from the 1970s and 80s have usually already had one or two obvious failures that got them into a maintenance habit. A door installed in 1997 is old enough to be failing quietly - a spring losing tension, a roller going oval - without yet being old enough that the owner expects it.
Heat plays into it too. This is a moderate-heat climate band, and lubricant that's fine in a cooler climate breaks down faster here over a Texas summer, especially on hardware that's already twenty-plus years old. Neighboring Firethorne, three miles southwest, and Grand Lakes, seven miles southeast, went up in roughly the same builder wave, so the same fault shows up across that stretch, not just on one street.